SHOPPING INFORMATION
Delivery charges for orders from the Online Shop
Delivery charges are determined based on the destination and the total weight or dimensions of the items in your order. At checkout, you will be provided with the specific delivery cost before making your purchase. We strive to offer competitive and transparent shipping rates to ensure a seamless shopping experience for our customers.
How long will delivery take?
Delivery times can vary depending on your location and the shipping method chosen. Typically, we offer immediate delivery and same day delivery within Lagos and for other states in Nigeria takes between 1 to 3 business days from the date of order confirmation. Please note that unforeseen circumstances such as weather conditions, delay from dispatch riders, or high order volumes may affect delivery times. Once your order is placed, you will receive a confirmation email with tracking information to monitor the status of your delivery.
For more precise delivery estimates or specific shipping inquiries, feel free to contact our customer support team.
What exactly happens after placing an order?
“After placing an order with us, here’s what occurs:
- Order Confirmation:** Once your order is placed, you will receive an order confirmation email to the email address you provided during checkout. This email will contain the details of your order, including the items purchased, total cost, shipping address, and an order number for reference.
- Processing:** Our team will begin processing your order. This involves picking the items from our inventory, quality checks, and preparing the package for shipment.
- Shipping:** Once your order is processed and ready, it will be handed over to our shipping partner. You’ll receive a shipping confirmation email with a tracking number, allowing you to monitor the delivery status of your package.
- Delivery:** The time it takes for your order to reach you depends on your location and the shipping method selected during checkout. Typically, deliveries within Lagos is immediate or same day and for other states in Nigeria (depending on your state of residence) 1-3 business days.
- Receipt:** Upon receiving your order, please inspect the items and ensure they meet your expectations. If there are any issues, contact our customer support within our designated return/exchange period.
If you have any questions or concerns about your order, feel free to reach out to our customer service team at [insert contact details].”
Where can I view my sales receipt?
To view your sales receipts on your e-commerce platform, follow these steps:
Login to Your Account:** Access your e-commerce platform’s website or app.
- Navigate to Your Dashboard or Account Settings:** Look for a section related to your orders, sales, or account settings.
- Order History or Sales Records:** Click on “Order History,” “Sales,” or a similar tab to view your past sales and receipts.
- Search or Filter Options:** Some platforms allow you to filter sales by date, order number, or other parameters. Use these features to locate specific receipts.
- View or Download Receipts:** Once you find the specific sale, you should be able to click on it to view details and download or print the sales receipt.
- Save or Print:** If needed, save the receipt digitally or print a hard copy for your records.
How long do I have to return an order?
“Typically, we offer a same day return policy from the date of delivery. We understand that sometimes items might not meet your expectations or may arrive damaged. To be eligible for a return, the item must be unused and in the same condition that you received it, along with the original packaging. Please review our detailed return policy on our policy page for specific guidelines and instructions on how to initiate a return.”
How do I place an order?
- To place an order, follow these steps:
- Browse our online store and select the products you wish to purchase.
- Add the items to your shopping cart.
- Proceed to checkout and enter your shipping and payment information.
- Review your order and confirm the purchase.
How can I track my order?
- Once your order is shipped, we will provide you with a tracking number and a link to our order tracking page. You can enter the tracking number there to monitor the status of your shipment in real-time.
PAYMENT INFORMATION
What payment methods do you accept?
- We accept a variety of payment methods, including credit/debit cards, PayPal, and more. You can see the full list of accepted payment options during the checkout process.
Is it safe to enter my credit card information on your website?
Absolutely. We take security very seriously. Our website uses the latest encryption and security protocols to ensure that your payment information is protected. Additionally, we comply with industry standards to safeguard your data.
Can I save my payment details for future purchases?
Yes, for your convenience, we offer the option to securely save your payment information on our site. Your data will be encrypted and securely stored for future transactions.
Are there any additional fees associated with certain payment methods?
We strive to keep our pricing transparent. There are no additional fees for using most of our supported payment methods.
How can I be sure that my payment was processed successfully?
Once your payment is successfully processed, you will receive a confirmation email and/or a notification on the website confirming your order. If you do not receive any confirmation, please reach out to our customer support for assistance.
How can I be sure that my payment was processed successfully?
Once your payment is successfully processed, you will receive a confirmation email and/or a notification on the website confirming your order. If you do not receive any confirmation, please reach out to our customer support for assistance.
What happens if my payment fails or is declined?
If your payment fails or is declined, please double-check the information you’ve entered and make sure your payment method is valid and has sufficient funds. If issues persist, contact your payment provider or our customer support team for further assistance.
Can I change the payment method after placing an order?
Unfortunately, once an order is placed, the payment method cannot be changed. However, you can cancel the order (if it hasn’t been processed) and place a new order with your preferred payment method
Do you offer installment or payment plans?
We may offer installment payment plans or financing options in certain cases. Please check the product page or contact our support team to inquire about available payment plans for specific products. We also offer payment on delivery services for customers within Lagos.
Is my personal information secure during the payment process?
Yes, your personal information is kept secure during the entire payment process. Our site uses encryption and follows strict security protocols to protect your data.
ORDERS AND RETURNS
How do I place an order?
You can place an order by selecting the desired item, adding it to your cart, and proceeding to checkout. Follow the prompts to complete your purchase.
Do you offer gift wrapping or special packaging for orders?
Yes, we offer gift wrapping or special packaging options. You can select these during the checkout process.
What should I do if my order hasn’t arrived within the estimated delivery time?
If your order is delayed beyond the estimated delivery date, please reach out to our customer support team. We’ll investigate the issue and assist you accordingly.
Do you offer international shipping?
Yes, we provide international shipping. Shipping costs and delivery times may vary based on the destination.
How can I track my order?
You’ll receive a tracking number via email once your order has been shipped. Use this number on our website or the carrier’s site to track your package.
What if I’ve lost my order receipt?
Contact our customer support team with as much purchase information as possible. We’ll assist you in processing your return.
Can I return an item purchased online to a physical store?
Typically, online purchases cannot be returned in physical stores. Returns must be processed following our online return procedure.
Do I need the original packaging to return an item?
While it’s preferred, as long as the item is in its original condition, returns are generally accepted without the original packaging.
What if the item I received is damaged or defective?
We apologize for the inconvenience. Please contact our customer support team immediately, and we’ll assist you in resolving the issue.
Can I exchange an item?
We currently do not offer direct exchanges. Please return the item following our return policy and place a new order for the desired item. But if the item is unused we ca accept an exchange for another.
